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RÖM Terms & Conditions

Effective Date: [Effective Date — TBD] Version: 1.0.0

Welcome to RÖM. These Terms & Conditions ("Terms") are a legally binding agreement between you and RÖM ("RÖM," "we," "us," or "our") governing your access to and use of the RÖM mobile application, website, and related services (collectively, the "Service"). These Terms are governed by the laws of England and Wales, as set out in Section 20.

By creating an account, tapping "I Agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.

1. Who These Terms Apply To

RÖM connects three types of users:

  • Clients — individuals who use the Service to discover coaches and facilities, book sessions, follow training programs, track workouts, and communicate with coaches.
  • Coaches — individuals who register to offer coaching services, training programs, nutrition plans, and live sessions through the Service.
  • Facilities — businesses or individuals who register a facility or studio profile to offer classes, site access, check-ins, and related services through the Service.

These Terms apply to all three roles. Sections that apply only to a specific role are labeled accordingly. If you act in more than one role (for example, a Coach who is also a Client), each applicable section applies to you in that capacity.

2. Eligibility

You must be at least 18 years old to create an account and use the Service. By registering, you represent and warrant that:

  1. You are at least 18 years of age;
  2. You have the legal capacity to enter into a binding contract;
  3. You are not barred from using the Service under the laws of your jurisdiction or any applicable export control or sanctions laws;
  4. All registration information you provide is accurate, current, and complete; and
  5. You will maintain the accuracy of such information.

We may refuse to register, or may suspend or terminate, any account we reasonably believe does not meet these requirements.

3. Account Registration and Security

3.1 Account Creation. To use most features of the Service you must create an account, choosing the role (Client, Coach, or Facility) that best describes you. Certain roles may require additional information, such as a Coach's specialties and rates, or a Facility's operating hours and address.

3.2 One Account, Accurate Information. You may not create more than one account for the same role without our permission, impersonate any person or entity, or misrepresent your affiliation with a person or entity.

3.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

3.4 Verification (Coaches and Facilities). Coach and Facility accounts may be subject to a verification review before certain features (such as appearing in search results, or receiving payouts) are enabled. Submitting false, misleading, or fraudulent information during verification is a material breach of these Terms and grounds for immediate termination.

4. Coach and Facility Responsibilities

If you register as a Coach or a Facility, you additionally agree that:

  1. You are solely responsible for the accuracy of your profile, including your qualifications, certifications, specialties, pricing, and availability;
  2. You will only make claims about your qualifications and experience that are true and that you can substantiate;
  3. You are responsible for complying with any professional licensing, certification, insurance, health and safety, or other legal requirements applicable to the coaching, training, or fitness services you provide, in your jurisdiction;
  4. You are an independent provider of services, not an employee, agent, partner, or joint venturer of RÖM, and nothing in these Terms creates an employment, agency, or partnership relationship between you and RÖM;
  5. You are solely responsible for the content, quality, safety, and suitability of the sessions, programs, and advice you provide to Clients; and
  6. You will conduct yourself professionally and will not discriminate against, harass, or abuse any Client.

RÖM does not supervise, direct, or control the manner in which Coaches or Facilities deliver their services, and does not guarantee the qualifications, conduct, or outcomes of any Coach or Facility.

5. Health and Fitness Disclaimer

PLEASE READ THIS SECTION CAREFULLY.

The Service, including any content, programs, workouts, nutrition plans, or advice made available through it, is provided for general fitness and informational purposes only. It is not medical advice, and is not a substitute for professional medical, nutritional, or psychological advice, diagnosis, or treatment.

By using the Service, you acknowledge and agree that:

  1. Physical exercise carries inherent risks, including but not limited to the risk of injury, aggravation of an existing condition, or, in rare cases, death;
  2. You should consult a qualified physician before beginning any exercise program, particularly if you have any pre-existing medical condition, are pregnant, or are otherwise at elevated risk;
  3. You are voluntarily participating in any activity, program, or session accessed through the Service, and you assume all risks associated with such participation;
  4. Coaches and Facilities are not medical professionals unless independently qualified and identified as such, and any advice they give is provided in their capacity as a fitness professional, not a medical provider; and
  5. Neither RÖM, nor any Coach or Facility, is liable for any injury, illness, or damage arising from your participation in any activity facilitated through the Service, except to the extent caused by our gross negligence or willful misconduct, or as otherwise required by applicable law.

If you experience pain, dizziness, shortness of breath, or any other concerning symptom during an activity, you should stop immediately and seek medical attention.

6. Bookings, Sessions, and Video Calls

6.1 Booking. Clients may request sessions with Coaches through the Service. A booking is only confirmed once the Coach accepts the request.

6.2 Live Sessions. Certain sessions are conducted via live video calling within the Service. You are responsible for ensuring you have a suitable device, camera, microphone, and internet connection to participate. ROM is not responsible for interruptions caused by your device, network, or third-party infrastructure outside our reasonable control.

6.3 Rescheduling and Cancellation. Coaches and Clients may reschedule or cancel a session in accordance with the cancellation options made available within the Service. Repeated last-minute cancellations may affect your ability to book or receive future sessions.

6.4 No-Shows. If a scheduled session is not joined by one or both parties within a reasonable grace period after its scheduled start time, the Service may automatically flag the session as a "no-show" for the missing party. No-show flags are used to help Coaches and Clients maintain a reliable history of session attendance and may be visible to the other party. A no-show flag does not, by itself, trigger any automatic refund or payment adjustment; any such consequence is handled separately and, where applicable, in accordance with the refund terms of the platform (Apple App Store or Google Play) through which the relevant purchase was made.

6.5 Coach and Facility Conduct During Sessions. Coaches and Facilities must conduct all sessions professionally and in a manner consistent with the qualifications and services represented on their profile.

7. Programs, Nutrition Plans, and Classes

Coaches may publish training programs, nutrition plans, and classes through the Service, and Clients may purchase or subscribe to access them. Nutrition plans and program content are provided by the relevant Coach and are subject to the disclaimer in Section 5. RÖM does not review or endorse the nutritional or medical accuracy of any Coach-authored content, and you should exercise your own judgment, and consult a qualified professional where appropriate, before following any plan.

8. Facility Check-Ins and QR Codes

Facilities may issue QR codes or similar mechanisms through the Service to allow Clients to check in to facilities or classes. You agree not to share, duplicate, forge, or misuse any check-in code, and Facilities may revoke a check-in code at any time. Misuse of check-in functionality, including attempting to check in on behalf of another person, is a violation of these Terms.

9. Payments, Subscriptions, and In-App Purchases

9.1 Purchases. Certain features of the Service, including sessions, programs, subscriptions, and facility memberships, require payment. Purchases made through the Service are processed via Apple's App Store or Google Play's in-app purchase systems, as applicable, and are subject to the respective platform's terms and payment policies, in addition to these Terms.

9.2 Pricing. Prices are set by the relevant Coach or Facility, subject to any platform fees, and are displayed in the Service prior to purchase. Prices may include applicable taxes as required by your jurisdiction and the platform through which you purchase.

9.3 Subscriptions. Where a purchase is a recurring subscription, it will automatically renew at the then-current price until you cancel it through your Apple or Google account settings, in accordance with the applicable platform's subscription management tools. ROM does not process subscription cancellations directly; you must cancel through the platform where you subscribed.

9.4 Refunds. Refund requests for purchases made through the Apple App Store or Google Play are subject to the refund policies of Apple or Google, respectively. ROM does not directly control or guarantee the outcome of a refund request submitted to those platforms. Where ROM does issue a refund directly (for example, in connection with a resolved support dispute), it will be reflected in your purchase history within the Service.

9.5 Taxes. You are responsible for any taxes associated with your use of the Service, other than taxes on ROM's net income, except where such taxes are already collected by Apple or Google as part of the purchase price.

10. Payouts to Coaches and Facilities

10.1 Payout Model. ROM acts as a payment facilitator between Clients and Coaches or Facilities. When a Client makes a purchase from a Coach or Facility, ROM retains a platform fee and remits the remainder to the Coach or Facility in accordance with our then-current payout schedule and fee structure, which may be updated from time to time. Current fee terms are made available to Coaches and Facilities within the Service or upon request.

10.2 Payout Timing. Payouts are processed periodically after a purchase has cleared any applicable holding, verification, or reconciliation period. Payout timing may vary based on the payment platform involved (Apple App Store or Google Play), the outcome of platform-level transaction verification, and standard banking or transfer timelines. ROM does not guarantee a fixed payout date for any individual transaction.

10.3 Payout Account. Coaches and Facilities are responsible for providing accurate payout account details (via our payment processor) and for any fees, delays, or losses resulting from inaccurate or outdated payout information.

10.4 Refunds and Chargebacks. If a purchase is refunded or charged back after a payout has been made, ROM reserves the right to deduct the corresponding amount from future payouts owed to the relevant Coach or Facility.

10.5 Withholding. ROM may withhold or delay a payout where we reasonably suspect fraud, a breach of these Terms, a payment dispute, or where required by law or by our payment processor.

11. Reviews and Ratings

Clients may leave reviews and ratings for Coaches, Facilities, and programs they have purchased. Reviews must be honest, based on genuine experience, and must not contain harassment, hate speech, defamatory statements, or content otherwise prohibited under Section 13. RÖM may remove reviews that violate these Terms, but does not independently verify the factual accuracy of reviews and is not liable for their content. Coaches and Facilities may not offer, request, or accept compensation in exchange for a review, or manipulate ratings through fake accounts or coordinated activity.

12. Messaging and Communication

The Service includes messaging features to facilitate communication between Clients, Coaches, and Facilities. You agree to use messaging only for legitimate purposes related to the Service and not to send unsolicited commercial messages, harassing content, or content prohibited under Section 13. We may monitor messages for safety, fraud prevention, and legal compliance purposes, consistent with our Privacy Policy.

13. Prohibited Conduct

You agree not to, and not to assist others to:

  1. Violate any applicable law or regulation;
  2. Harass, threaten, defame, stalk, or abuse any other user;
  3. Post or transmit any content that is unlawful, obscene, defamatory, discriminatory, or infringes the rights of any third party;
  4. Impersonate any person or entity, or misrepresent your identity, role, or affiliation;
  5. Attempt to circumvent the Service's payment systems to transact with another user outside the Service in a manner intended to avoid platform fees;
  6. Use the Service to solicit or promote services or products unrelated to the purpose of the Service;
  7. Upload or transmit viruses, malware, or other harmful code;
  8. Scrape, harvest, or collect data from the Service using automated means without our prior written consent;
  9. Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by applicable law;
  10. Interfere with or disrupt the integrity or performance of the Service, including its servers or networks; or
  11. Use the Service to engage in any activity that could cause physical harm to another person, including providing unsafe or reckless fitness guidance.

We reserve the right to investigate and take appropriate action against anyone who violates this Section, including removing content, issuing warnings, suspending or terminating accounts, and reporting conduct to law enforcement where appropriate.

14. User Content and Intellectual Property

14.1 Your Content. You retain ownership of the content you submit to the Service, including profile information, messages, stories, photos, videos, programs, and reviews ("User Content"). By submitting User Content, you grant ROM a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, publish, and display that User Content solely for the purposes of operating, promoting, and improving the Service.

14.2 Our Content. The Service, including its design, features, logos, trademarks, and underlying software, is owned by ROM and its licensors and is protected by intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, or create derivative works based on the Service.

14.3 Feedback. If you provide us with feedback or suggestions about the Service, you grant us the right to use that feedback without any obligation to compensate you.

14.4 Copyright Complaints. If you believe content on the Service infringes your intellectual property rights, please contact us at jerry@rom-app.com with sufficient detail for us to investigate.

15. Third-Party Services

The Service integrates with third-party services, including but not limited to Apple's App Store and Google Play (for purchases and subscriptions), payment processing providers, video calling infrastructure providers, and mapping services (for location-based discovery features). Your use of those third-party services may be subject to their own terms and privacy policies, which we encourage you to review. RÖM is not responsible for the acts, omissions, availability, or content of third-party services.

16. Privacy

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the collection and use of your data as described there. We do not sell your personal data. We take reasonable technical and organizational measures to protect your data, but no system is completely secure, and we cannot guarantee absolute security.

17. Suspension and Termination

17.1 By You. You may stop using the Service and request deletion of your account at any time through the Service or by contacting us.

17.2 By Us. We may suspend or terminate your account, in whole or in part, at our reasonable discretion, including where we believe you have violated these Terms, engaged in fraudulent or unsafe conduct, or where required by law. Where practical, we will provide notice of the reason for suspension or termination.

17.3 Effect of Termination. Upon termination, your right to access the Service ends immediately. Sections of these Terms that by their nature should survive termination — including Sections 5, 9–11 (in respect of amounts already owed), 14, 17.3, 18, 19, and 20 — will survive.

18. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY COACH, FACILITY, OR CLIENT WILL MEET YOUR EXPECTATIONS. NOTHING IN THIS SECTION LIMITS ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.

19. Limitation of Liability and Indemnification

19.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROM AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ROM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) £100. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD.

19.2 Indemnification. You agree to indemnify and hold harmless ROM and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, or your use of the Service, except to the extent caused by ROM's own breach of these Terms or violation of law.

20. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of England and Wales, without regard to conflict-of-laws principles. Subject to any mandatory consumer protection rights you may have in your country of residence, the courts of England and Wales will have exclusive jurisdiction over any dispute arising from these Terms or the Service. Before initiating formal proceedings, we encourage you to contact us so we can attempt to resolve the issue informally.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, legal requirements, or our business practices. If we make material changes, we will notify you through the Service or by other reasonable means before the changes take effect, and we will update the "Effective Date" and "Version" at the top of this document. Your continued use of the Service after the updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

22. General Provisions

22.1 Entire Agreement. These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and ROM regarding the Service, and supersede any prior agreements.

22.2 Severability. If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

22.3 No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

22.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

22.5 Force Majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, or failures of third-party infrastructure.

22.6 Contact. Questions about these Terms can be directed to jerry@rom-app.com.

By tapping "I Agree," you confirm that you have read and understood these Terms in full, including the Health and Fitness Disclaimer in Section 5, and you agree to be bound by them.